Introductory letter 2
Executive Summary 2
STATEMENT OF OBJECTIVES 2
Mission Statement 2
Driving Force 3
Market Position 3
Streanthes and Weaknesses 3
Opportunities and threats 3
External Opportunities: 3
External Threats 4
Key Factors For Success 4
Goals and Objectives 4
BACKGROUND INFORMATION 5
TECHNICAL DESCRIPTION OF SERVICE 5
MARKET DATA 6
Target Market Information 7
Social Environment 7
Political Environment 9
Economic Environment 9
Competitive Environment 10
Potential Problems 10
Market Data Summary 10
Target Clients 10
Target Market Size 10
MARKET STRATEGY 10
SELLING TACTICS 12
Cash and Accounts Receivables 12
Peak sales 12
OPERATIONS PLAN 12
FINANCIAL PLAN 13
Necessary Financing 13
Cash Budget 13
Balance Sheet 14
Income Statement 15
Ratio Analysis 16
Depreciation Estimation 17
Fixed Capital Estimation 17
Working Capital Estimation 18
Marketing Estimation 18
Rent Expense Estimation 19
MANAGEMENT PLAN 20
HUMAN RESOURCES PLAN 20
This business plan was created to check the idea about the effectiveness of the creation of the database that will help clients at different shopping centers to find products more quickly. As a result, it saves their time and money.
The company name is Svetlana. The main idea of venture is the creation of the database of products that will help potential clients to find what are necessary for them.
The mission of it is to be the best consultants of defining the nonfood product location at the Irkutsk markets, to take care of our clients by saving their time and money, when they do shopping, to offer the best service by using modern computer technology and polite and affable consultants
The market of such informational service is quite big and has a lot of opportunities for development. In addition, Svetlana can use the greatest of them because there are no competitors at the market. It offer product that satisfy most of this market demand, as the product contain all main information potential clients want to get to find a product. The sales policy is build on the statement that clients lose nothing, but only save their time and money.
After the third year of existence, Svetlana reach the after-tax profit level of $3 510 and will have ROE 35%.
The structure of the company is simple as it is quite small, and it is ineffective to use complex system of the distribution of functions.
So, as a result of market opportunities, Svetlana have a lot of chances for succeed.
STATEMENT OF OBJECTIVES
We will be the best consultants of defining the nonfood product location at the Irkutsk markets. We will take care of our clients by saving their time and money, when they do shopping. By using the best computer technology and polite and affable consultants, we will offer the best service our clients can get.
We will create a positive working environment for our employees that will promote satisfaction and personal growth.
* Our company will offer service that does not exist yet at Irkutsk. It will create very good advantage for our development.
* We will place the emphases on the Internet and telephone consultations.
* The business will be based on TQM.
The main our clients are busy people who do not have time to go from shop to shop and want to find product as quickly as possible. Such people are the most likely users of our database.
Streanthes and Weaknesses
* Low-cost equipment
* The absence of such database at all local product markets
* Skilled labor force
* Low operational cost
* Use of high technology
* The creation and updating of database may take a lot of time
* Poor marketing materials
* High taxes for this kind of service
Opportunities and threats
* Changes in tax structure
* The Increase of customer demand level
* The government policy for supporting the small business sector
* Increased competition
* Economic downturn or recession
* The decrease of customer demand level
Key Factors For Success
* The absence of competitors
* Broad approach that is provided by the use of Internet and telephone consultations
* Polite and affable personal
Goals and Objectives
* To create the consulting center that will cover all main nonfood markets
> The collection of information and the creation of the consulting center in the ``Irkutskiy`` market
> The collection of information and the creation of the consulting center in the ``Fortuna`` market
> The collection of information and the creation of the consulting center in the ``Complex`` market
* To create the centralized informational system
> The development of database
> The installation of the server station and user machines
* To create web-site
> The market research of similar sites in Internet
> The creation of the site structure
> The creation of the site interface
As our service is new in the Irkutsk market, our company plans to
follow the differentiation strategy. The determining factors will be
clients and development. Price will not take the first place. We plan the
step by step development at first in the ``Irkutskiy`` market, then in the
``Fortuma`` market, and the last step is ``Complex`` market. In addition, as our service is new, we plan to create loyalty of our customers until direct competitors appear. The scope of development will be the Irkutsk nonfood markets, which sell clothes, shoes, home appliances and other similar things.
Irkutsk is the biggest city of eastern Siberia. It has a lot of markets, but any of them does not have any consolidating data base that help people to find goods that is necessary. So, this database of products is a result of the demand of many people.
Such business is new for the Irkutsk market, so there are no examples of development and existence of similar service, where we can get information and some experience about our venture. The positive side of such situation is that we will be the first, and, as a result we can get the greatest benefits. The negative side is that we will have a lot of unpredictable situations that may create big obstacles for good development. Our informational service center can be classified as informational business, which is in the beginning stage in Russia today. It also creates some global opportunities and threats because during this stage the most prosperous ventures appear, but also many businesses force into insolvency.
So, current situation gives our venture a lot of opportunities for good development.
TECHNICAL DESCRIPTION OF SERVICE
Our product is information. We plan to offer information about non-
food products such as clothes, shoes, bags, home appliances and car spare
parts for potential clients in the Irkutsk markets such as ``Irkutskiy``,
``Fortuna``, and ``Complex``.
Information about clothes and shoes will consist of the type of clothes, a season, the country of origin, the company name, the year of production, size, color, price range, and the location and number of the pavilion or the section of a market.
Information about bags will consist of the type of bags, the company name, the country of origin, the year of production, price range, and the location and number of the pavilion or the section of a market.
Information about home appliances will consist of the type of a home appliance, the company name, the year of production, size such as the length of diagonal for TV, price range, and the location and number of the pavilion or the section of a market.
Information about car spare parts will consist of the type of a spare part, the company name, the type of a car and other spare parts, where this spare part is used, the year of production, price range, and the location and number of the pavilion or the section of a market.
The example of list:
|№|Typ|Name|Si|Season |Count|Year of|Color |Price |Location |
| |e | |ze| |ry of|product| |range | |
| | | | | |origi|ion | | | |
| | | | | |n | | | | |
| | | | | | | | | |Market |Pavelion|
| |ns |ra | |all |a | |en/Blue|2 |kiy” |#176 |
| | | | | | | |/Black/| | | |
| | | | | | | |other | | | |
|2|Jea|Lee |32|Summer/F|China|2002 |All |$30--$6|“Irkuts|#17,#78 |
| |ns | | |all | | | |2 |kiy” | |
|3|…..|….. |….|….. |….. |….. |….. |….. |….. |….. |
| | | |. | | | | | | | |
|4|…..|….. |….|….. |….. |….. |….. |….. |….. |….. |
| | | |. | | | | | | | |
|5|…..|….. |….|….. |….. |….. |….. |….. |….. |….. |
| | | |. | | | | | | | |
The Database will be created in the FoxPro 5.0. It will be adopted for using through the local net and the Internet. The design of the Internet site will be developed with the Microsoft FrontPage.
This database will be updated every second day. At first time it will be done manually by surveying the owners of the pavilions or the sections of a market, but then we plan to automate this process.
The information will be deliver to customers on printed lists, if they
get information directly in the market building from an operator. Next, it
will be delivered electronically, if customers get information by using the
Internet. Finally, it will be delivered by fax or orally, if customers get information by phone.
To analyze and collect the market data I used as the statistical sources, so and my own experience and knowledge.
Target Market Information
The shopping center “Irkutskiy” is the biggest nonfood market in
Irkutsk, in which everybody can buy everything, what is used in everyday life, for example clothes, shoes, satchels, wallets, kitchen-ware and etc.
It unites three shopping centers and contains up to 500 small shops. The shopping center “Irkutskiy” is the only big nonfood shopping center with such range of goods in Irkutsk and, consequently, serves most of the
Irkutsk population. The shopping center ``Fortuna`` is the biggest car spare part market. The “Complex” is also a big nonfood market, but it is smaller than “Irkutskiy”.
The Irkutsk population today is 592,4 thousand people.
(http://www.centerru.com/regions/regions.asp?id=7). The potential clients of the shopping center “Irkutskiy”, where I plan to open the first consulting center, and also the potential clients of my database are people from 18 to 60 years. It is 60% of the whole population 355,2 thousand people. (http://www.centerru.com/regions/diagrams/d1_r.html). I do not take into account people below 18 and over 60 because their parents or children usually maintain such people. The people over 60, who are not maintained by their children, usually have very small pension.
In addition, the shopping center “Irkutskiy” is oriented on the people
and households from the middle class with revenues from 120,000 to 240,000
rubles per year. According to the statistical information and my knowledge
it is approximately 10% of able-bodied citizens or 35,5 thousand people.
(http://www.centerru.com/regions/regions.asp?type=reg&id=7). I also made a small survey, which tells that approximately once for three months respondents of such people make purchases of clothes, shoes, or some other similar products. I assumed that for year potential clients make 142 thousand purchases, 0,38 thousands a day. If every second makes such purchase in of the shopping center “Irkutskiy”, than there may be approximately 190 potential clients of my database a day according to demographic analysis.
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